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News and Updates
Email and Connectivity Issues
Jan 2018 26

Email and Connectivity Issues

by tnolen
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Comment Closed
January 26, 2018 – We experienced some short connectivity issues early this morning.  In general, the issues were under 5 minutes in duration and seem to have been caused by routing changes occurring upstream in response to failures outside our network.  The connectivity issues varied in lengt...
Comcast Issues
Jan 2018 17

Comcast Issues

by tnolen
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Comment Closed
January 17, 2018 8:15am – We are getting reports of sporadic issues with Comcast in the Gadsden area.  It does not seem to be localized to one node and is affecting customers at least from Rainbow City to downtown Gadsden.  We are attempting to contact Comcast for details and will post anythin...
Office Closure
Jan 2018 16

Office Closure

by tnolen
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Comment Closed
January 16, 2018  9:20am  – We are planning to close our office at 12:00pm due to the inclement weather.  We will be evaluating conditions for tomorrow and will post updates here as the conditions present themselves.   In the mean time, we do have technicians available by phone and email durin...
Antivirus – Spectre and Meltdown
Jan 2018 11

Antivirus – Spectre and Meltdown

by tnolen
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Comment Closed
January 11, 2018 – As many of you know, there has been a large issue discovered which affects virtually all modern processors.   The exploits which can take advantage of this are called Spectre and Meltdown.  The details and scope of Spectre and Meltdown are outside the scope of this update, b...
Office Closure
Dec 2017 13

Office Closure

by tnolen
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Comment Closed
Our office will be closed from 12:00pm to 2:00pm on Friday December 15, 2017 for our staff Christmas party.  Calls will be routed to voicemail during this time but will be returned immediately after the office reopens.  The front office will be closed to walk-in traffic.   We apologize for any incon...
Phone Issues (Updated)
Nov 2017 06

Phone Issues (Updated)

by tnolen
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Comment Closed
November 6, 2017 – 12:00pm – We are experiencing some issues with our phone system.  Calls are coming in, but communication is very rough.  We have traced the problem down to an issue between Comcast’s network and that of our SIP provider (phone provider).   The issue is about 10 h...
Comcast Outage
Oct 2017 17

Comcast Outage

by tnolen
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Comment Closed
October 17, 2017 – 12:30am  – Comcast is experiencing an outage at the edge of their network in the Atlanta, Ga area.  Internet traffic from Gadsden is routed through this area when going to sites outside of Comcast’s network (including visiting this site).  As a result, our websit...
Wi-Fi Exploit (Updated)
Oct 2017 16

Wi-Fi Exploit (Updated)

by tnolen
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Comment Closed
October 16, 2017 – A new vulnerability in the modern Wi-Fi encryption protocol WPA2 has been found.  This security vulnerability basically affects ALL Wi-Fi installations and implementations.  The issue is with the WPA2 protocol itself.   The announcement was just made this morning and some ma...
Upstream Link Failure (Updated 10/13/2017)
Sep 2017 21

Upstream Link Failure (Updated 10/13/2017)

by revans
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Comment Closed
September 21, 2017 – From approx. 11:53 PM on 9/20 until 01:17 AM 9/21 we experienced an outage with an upstream fiber optic service provider. We were able to troubleshoot the issue with the provider and restore services. We will continue to work with the provider to try to correct the root ca...
Bandwidth Upgrade
Sep 2017 12

Bandwidth Upgrade

by tnolen
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Comment Closed
September 12, 2017 – 11:30am – We are in the process of improving internet bandwidth for our datacenter. This process may result in some interrupted connections briefly while IPs migrate to a new circuit. This should be almost unnoticeable. However, if there are large downloads in proces...