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News and Updates
Phone System Change (Updated)
Aug 2018 30

Phone System Change (Updated)

by tnolen
/
Comment Closed
On Tuesday, September 4, 2018 at 10:30am, our phone lines are scheduled to port over to a new service.  Along with this change we will be updating to a new phone system as well.   As a result, our phone service may be unavailable Tuesday morning for a short period of time.  If you are attempting [&h...
Comcast Issues (updated)
Jun 2018 29

Comcast Issues (updated)

by tnolen
/
Comment Closed
June 29, 2018  – At approximately 11:30am CDT, Comcast started experiencing a nationwide issue.  From what we can tell, it is mostly a routing problem and does not affect all customers or all internet sites.  However, locally, customers of ClearVoice VOIP phone service are experiencing issues ...
Phishing Scam
Jun 2018 07

Phishing Scam

by tnolen
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Comment Closed
June 7, 2018 – We’ve received a few reports of customers getting scam emails which are attempting to capture usernames and passwords.   The email looks similar to this: –BEGIN To All, Due to routine maintenance and enhancements, the following programs or systems access will not be ...
FBI’s Router Reboot Suggestion (Updated)
May 2018 30

FBI’s Router Reboot Suggestion (Updated)

by tnolen
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Comment Closed
We’ve had a few customers call to ask us about the news stories being published reporting that the FBI is urging users to reboot their routers.   We wanted to post some information about that to help address any questions.   Here is a link to one such story for more information:  https://www.c...
Convincing Phishing Scam
Apr 2018 25

Convincing Phishing Scam

by tnolen
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Comment Closed
April 25, 2018 – We have become aware of a very convincing phishing scam being sent to our users this morning.  It comes in the form of an email with the subject of “Mail Delivery Failed for <your email address>”.  The body of the messages is as follows: –BEGIN This mes...
Prodigy Email Issues <fixed>
Mar 2018 05

Prodigy Email Issues

by tnolen
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Comment Closed
March 5, 2018 – We’ve received a few reports of people having issues emailing domains which are handled by Prodigy’s mail servers.  These include the bellsouth.net, att.net, and scbglobal.net domains as well as prodigy.net and others.  Senders are receiving a failure notice which i...
Infrastructure Issue
Feb 2018 09

Infrastructure Issue

by tnolen
/
Comment Closed
February 9, 2018  9:40am – We’ve experienced a network infrastructure problem which is affecting multiple machines.   We are in the process of restoring service.   The issue started at approximately 9:35am.    We will be posting updates here. Update 9:45am – The underlying issue ha...
Web Server Issue
Feb 2018 04

Web Server Issue

by tnolen
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Comment Closed
February 4, 2018 – One of our web servers for shared web hosting had an issue tonight.  It seems that there was a denial of service (DOS) attack which resulted in some sites being unavailable – including this one.  Technicians were alerted at 4:19am and worked to mitigate the problem.  T...
Email and Connectivity Issues
Jan 2018 26

Email and Connectivity Issues

by tnolen
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Comment Closed
January 26, 2018 – We experienced some short connectivity issues early this morning.  In general, the issues were under 5 minutes in duration and seem to have been caused by routing changes occurring upstream in response to failures outside our network.  The connectivity issues varied in lengt...
Comcast Issues
Jan 2018 17

Comcast Issues

by tnolen
/
Comment Closed
January 17, 2018 8:15am – We are getting reports of sporadic issues with Comcast in the Gadsden area.  It does not seem to be localized to one node and is affecting customers at least from Rainbow City to downtown Gadsden.  We are attempting to contact Comcast for details and will post anythin...