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News and Updates
ISP Outage
Feb 2020 07

ISP Outage

by tnolen
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Comment Closed
February 7, 2020 – We’ve gotten reports that Sparklight (formerly CableOne) is almost completely down.  Apparently a drunk driver crashed into a pole very close to their head end and damaged/destroyed the fiber connection.  This happened at approximately 12:15am on 2/7/2020.  As of 7:00a...
Support Announcement
Jan 2020 03

Support Announcement

by tnolen
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Comment Closed
Friday January 3, 2020 – Due to the impending end-of-life of Windows 7 and Windows Server 2008 R2, we are experiencing some staffing shortages.  As a result, we’ve temporarily removed the online chat feature from this site and response times to the support@internetpro.net email account m...
Virtual Server Outage
Dec 2019 20

Virtual Server Outage

by revans
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Comment Closed
December 19, 2019 – 7′;30pm –We are currently experiencing an outage with one of our virtual server hosts and in the process of investigating the issues.  We will update this post with further information once we have determined the issue. Update 7:48pm – We’ve determin...
Planned Maintenance
Dec 2019 05

Planned Maintenance

by tnolen
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Comment Closed
December 5, 2019 – We discovered a slight problem with the work done on the mail server system during the last maintenance.  Although the system is working well (we in the office have noticed a huge difference in performance), there is a configuration error that affects data redundancy.   We&#...
Maintenance Phase 2
Dec 2019 02

Maintenance Phase 2

by tnolen
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Comment Closed
December 2, 2019 – After completing “phase 1” of our email system changes, we’re ready do move to “phase 2”.   We will be performing this maintenance starting at 11:00pm Tuesday, December 3rd.  We expect email services to be offline for about 1.5 hours (a bit long...
Virus/Trojan Spreading
Nov 2019 22

Virus/Trojan Spreading

by tnolen
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Comment Closed
November 22, 2019 2:30pm– We’ve been seeing the spread of a virus/trojan in the Trickbot family.  These are spread using the older Word document format (files ending with .doc).  They are not being spread using the newer Word document format (ending in .docx).   We are temporarily blocki...
Planned Maintenance
Nov 2019 22

Planned Maintenance

by tnolen
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Comment Closed
November 22, 2019 – We will be performing some planned maintenance on our mail server system starting at 11:00pm Thursday the 28th (yes, Thanksgiving).   The maintenance window is 3 hours ending a 2:00am on Friday the 29th.   During part of the maintenance window, email services will be inacce...
Comcast Issues
Nov 2019 20

Comcast Issues

by tnolen
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Comment Closed
November 20, 2019 1:00pm – We are seeing city wide issues with Comcast today (busy day…).   These are showing up as internet down completely or very slow speeds.  For most customers, powering down the modem, waiting for about 10 seconds, and powering it back up has been resolving the iss...
Server Blacklisted
Nov 2019 20

Server Blacklisted

by tnolen
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Comment Closed
November 20, 2019 – 11:00am – We have received reports indicating that we have been blacklisted by Barracuda’s spam system.  Barracuda’s spam filters are in wide use, so this affects many recipients.   We are working to find out the reason for the blacklisting and are asking ...
Comcast Outage
Nov 2019 12

Comcast Outage

by tnolen
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Comment Closed
November 12, 2019 –  Starting at approximately 1:15am CST, our systems detected an area wide outage of Comcast. This is affecting many of our customer phone systems, VPNs, and other services.  We are investigating. Update 2:15am – Comcast seems to have cleared up the issue.  It lasted ap...