Category Page

News and Updates
Web Service Interruption
Aug 2017 15

Web Service Interruption

by tnolen
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Comment Closed
August 15, 2017 – 1:15pm – We’ve had a failure with one of our web servers which is affecting some customer sites.  We are working on the issue, but some sites are currently unavailable.   We will post updates here as soon as we have more information.   If you have any questions, p...
Mail Server Upgrades
Jun 2017 26

Mail Server Upgrades

by tnolen
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Comment Closed
June 26, 2017 – We will be performing a planned maintenance of our mail system on July 5th starting at 12:00pm.  We do understand that this is outside our normal maintenance window, but due to the way the upgrade is being performed, the downtime will only be two instances of 10 minutes or less...
Firefox issue with Webmail Lite
Jun 2017 21

Firefox issue with Webmail Lite

by revans
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Comment Closed
It has been brought to our attention that there is a issue when using the Webmail Lite interface with the latest versions of Firefox (Version 51 to current.)  The issue causes the checkboxes that are to the left of each email to not appear. This will keep users from selecting multiple emails to move...
Phone Issues
Jun 2017 02

Phone Issues

by tnolen
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Comment Closed
June 2, 2017 – We’re having sporadic phone issues today.  Our system utilizes VOIP (voice over internet protocol) and our upstream connection (not related to hosting) is dropping our calls sometimes.   We are working with our provider to determine the issue.  If you receive a voicemail m...
VPS Host Issue
May 2017 11

VPS Host Issue

by tnolen
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Comment Closed
May 11, 2017 – We’ve had a failure with a group of our VPS machines.   We are working to migrate them to redundant  host servers, but some reduction in functionality may be experienced.  The repair process will also affect customers using hosted Exchange services.   We are working to res...
Power Issues
Apr 2017 18

Power Issues

by tnolen
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Comment Closed
April 18, 2017 – It seems that Alabama Power has lost an electrical phase in the downtown area Gadsden.  This is having an adverse affect on computers and internet service in the area.  Many buildings are experiencing “half on half off” power.   The power that is functioning is bel...
Server Upgrades
Apr 2017 15

Server Upgrades

by tnolen
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Comment Closed
April 15, 2017 – We are performing updates on a few remaining servers which have not been updated from the LTS (long term support) version of Ubuntu 12.04.   Support for this operating system ends this month, so for security reasons, we must move to the next distribution level.   We are moving...
Office Closure
Mar 2017 10

Office Closure

by tnolen
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Comment Closed
March 10, 2017 – Our office will be closed today from 1:00 – 2:30pm for a company wide meeting.  Phone messages left during the meeting will be returned as quickly as possible when we return.  We apologize for the inconvenience.  ...
Emergency Maintenance (Updated)
Mar 2017 07

Emergency Maintenance (Updated)

by tnolen
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Comment Closed
March 7, 2017 – We will be performing emergency maintenance tonight to address a critical security flaw which has been found in all Linux kernels.  The issue is detailed here: https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2017-6074 Normally, we try to give more notice for maintenan...
Comcast Trouble
Jan 2017 11

Comcast Trouble

by tnolen
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Comment Closed
January 11, 2017 – Comcast in the Gadsden area is experiencing an outage.  Currently, the estimated time to repair is 8:00am Central time. Update – 7:30am – It looks like most customers in the area are now back online.  If you are still experiencing trouble, please t...