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News and Updates
Blocked Excel Files
Oct 2018 04

Blocked Excel Files

by tnolen
/
Comment Closed
October 4, 2018 3:00pm – We just got word that a bad signature update for our email virus scanner was causing all Excel spreadsheets being sent as attachments to be blocked as viruses.  This update was sent out today and we are not sure of the exact time the issues started but it seems to [&he...
Email Scam
Oct 2018 04

Email Scam

by tnolen
/
Comment Closed
October 4, 2018 – There is a relatively new scam going around on email which we have been receiving a lot of call/emails about.  We thought it prudent to address this type of scam here on our site.  The scams are a type of blackmail and they are happening because of the many data breaches [&he...
Scheduled Maintenance (Updated)
Oct 2018 02

Scheduled Maintenance (Updated)

by tnolen
/
Comment Closed
October 2, 2018 – We’re going to be performing some scheduled maintenance from 12:00am to 3:00am on Thursday, October 4.   During this time, there will be some email interruption as we upgrade our services and perform some filesystem maintenance.  We expect the actual service interruptio...
Phone System Change (Updated)
Aug 2018 30

Phone System Change (Updated)

by tnolen
/
Comment Closed
On Tuesday, September 4, 2018 at 10:30am, our phone lines are scheduled to port over to a new service.  Along with this change we will be updating to a new phone system as well.   As a result, our phone service may be unavailable Tuesday morning for a short period of time.  If you are attempting [&h...
Comcast Issues (updated)
Jun 2018 29

Comcast Issues (updated)

by tnolen
/
Comment Closed
June 29, 2018  – At approximately 11:30am CDT, Comcast started experiencing a nationwide issue.  From what we can tell, it is mostly a routing problem and does not affect all customers or all internet sites.  However, locally, customers of ClearVoice VOIP phone service are experiencing issues ...
Phishing Scam
Jun 2018 07

Phishing Scam

by tnolen
/
Comment Closed
June 7, 2018 – We’ve received a few reports of customers getting scam emails which are attempting to capture usernames and passwords.   The email looks similar to this: –BEGIN To All, Due to routine maintenance and enhancements, the following programs or systems access will not be ...
FBI’s Router Reboot Suggestion (Updated)
May 2018 30

FBI’s Router Reboot Suggestion (Updated)

by tnolen
/
Comment Closed
We’ve had a few customers call to ask us about the news stories being published reporting that the FBI is urging users to reboot their routers.   We wanted to post some information about that to help address any questions.   Here is a link to one such story for more information:  https://www.c...
Convincing Phishing Scam
Apr 2018 25

Convincing Phishing Scam

by tnolen
/
Comment Closed
April 25, 2018 – We have become aware of a very convincing phishing scam being sent to our users this morning.  It comes in the form of an email with the subject of “Mail Delivery Failed for <your email address>”.  The body of the messages is as follows: –BEGIN This mes...
Prodigy Email Issues <fixed>
Mar 2018 05

Prodigy Email Issues

by tnolen
/
Comment Closed
March 5, 2018 – We’ve received a few reports of people having issues emailing domains which are handled by Prodigy’s mail servers.  These include the bellsouth.net, att.net, and scbglobal.net domains as well as prodigy.net and others.  Senders are receiving a failure notice which i...
Infrastructure Issue
Feb 2018 09

Infrastructure Issue

by tnolen
/
Comment Closed
February 9, 2018  9:40am – We’ve experienced a network infrastructure problem which is affecting multiple machines.   We are in the process of restoring service.   The issue started at approximately 9:35am.    We will be posting updates here. Update 9:45am – The underlying issue ha...