Blog – Page 18 – Network Solutions, Inc.

Office Closing for Weather

February 25, 2015 – Due to a winter weather warning and deteriorating conditions, the offices of Network Solutions, Inc. are closing early (12:00pm) today. Phone support will still be available by calling 256-547-6817 and pressing 8. Email support will also be available at support@internetpro.net. We apologize for any inconvenience this may cause.

Please check back here for updates on whether the office will open on time tomorrow, February 26.

Update – February 26: Due to the very significant weather event and roads in the area which have been deemed impassible, our office will remain closed today.

Update – February 27: Our office will be resuming normal business hours today.

tnolen2015-02-27T13:14:18-06:00February 25, 2015|News and Updates|Comments Off

Emergency Maintenance

Date: Tuesday, January 27, 2015: A critical vulnerability has been found in most Linux operating systems including the distributions we use for all web hosting, email services, and backups. This vulnerability, nicknamed “Ghost”, is outlined in this article. We have already patched all servers, but this particular bug requires a reboot of the servers for the fix to take effect. Therefore, we are scheduling an emergency maintenance window for Thursday the 29th from 12:00am – 3:00am CST (this is Wednesday night into Thursday morning) to perform reboots of all systems affected. During this time, all services will beaffected at some point. We do not expect any service to be down for the entire window.

Update: Maintenance completed as of 2:20am. All services are functioning normally and the Ghost vulnerability has been patched on all servers.

If you have any questions or concerns about this maintenance, please contact us at support@internetpro.net or 256-547-6817.

tnolen2015-01-29T08:21:50-06:00January 27, 2015|News and Updates|Comments Off

Website/Server Issues

December 23, 2014 – 12:00pm – We experienced a thunderstorm at our datacenter which caused a short power failure. Unfortunately, we had one UPS system fail for that outage and it affected several VPS machines. It also affected our monitoring system, so we were unaware of the outage on some hosts. This did impact our response time, and some machines were out for about 45 minutes. All systems are currently back up or are in the process of coming online now.

We do apologize for any trouble this may have caused. We will be doing an investigation into the UPS failure in a scheduled maintenance window as it will likely cause a small amount of downtime for some hosts when it is checked/replaced.

tnolen2014-12-23T18:14:01-06:00December 23, 2014|News and Updates|Comments Off

Web Form Authentication (Updated)

Why won’t the form on my website send email?

Beginning January 1, 2015, Network Solutions, Inc. requires SMTP authentication for all form on websites. This it to prevent spammers from exploiting web forms (like contact forms, applications, and such) to send out unsolicited email. By using SMTP authentication, we are able to limit the number of emails a form can generate, and if one becomes exploited, we are able to stop just that form and not block an entire web server.

Most (if not all) modern email libraries support SMTP authentication. For example, in WordPress, we recommend the “FluentSMTP” plugin. Other Content Management Systems will have similar plugins and even standalone form handlers should support this protocol. If you are a web designer and are having trouble finding a suitable library for delivering email, please contact us at support@internetpro.net.

If we host your email, we recommend using the email account which will be receiving the webform information. The FROM on your forms MUST be the same as the email address you use for authentication. If we do not host your email, please take a look at this article.

If you want your form to send email out as webform@yourdomain.com, then create an alias with that address on the account who will be monitoring the email.

Settings for the email library:

Use SMTP-Auth
Authentication type: Plain or Login
Security: TLS
SMTP server: smtp.internetpro.net
Port: 587
Username: entire email address (in our example, webform@yourdomain.com)
Password: Your configured password (minimum 5 characters with 1 number and 1 letter)

Update February 26, 2024 – The Username used for authentication *MUST* match the FROM EMAIL address now. This is because of new policies by other providers to help prevent spam. Please update your email authentication plugins. Our staff will be updating sites we have access to.

tnolen2024-03-19T11:04:36-05:00December 17, 2014|Documentation, FAQ|Comments Off

Whitelisting Emails in Mail Settings

This documentation only applies if you are using the Normal with Quarantine template for spam filtering. If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist follow these steps (the numbers on the arrow correspond to the step number):

Click on Spam Management – it will expand as shown in the screenshot below after you click it.
Click Quarantined Mail
Put a check mark next to the message(s) which are legitimate mail you want to receive
Click the “Deliver selected messages normally” button. The sender of the email(s) will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

Mail-Settings

nwebb2014-12-11T20:29:17-06:00December 11, 2014|Documentation|Comments Off

Signatures in Tuxedo Webmail

When using webmail, you may want to have a signature automatically append to your messages. These are the instructions for accessing/managing signatures in the Tuxedo Webmail,

To access your signature and set or change it follow these steps as shown in the screenshot below:
	1 - click on Settings on the bottom left
	2 - click on Identities at the top center of the screen.
	3 - click on your email address on the top left

To set when your signature is used, follow these steps as shown in the screenshot below:
	1 - click on Settings on the bottom left
	2 - click on Composing Messages
	3 - set when you want your signature to be used

tnolen2014-12-11T17:33:35-06:00December 11, 2014|Documentation|Comments Off

Whitelisting Emails in Webmail Lite

This documentation only applies if you are using the Normal with Quarantine template for spam filtering. If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist in Webmail Lite follow these steps:

1) First, click the spam folder to show a list of messages which have been quarantined as spam.

legitimate-webmail

2) Click the legitimate email to view it. Above the body of the email, you will see an “Allow Sender” button as in the screenshot below. Click that button.

legitimate-webmail2

That’s it! The email will automatically be moved from the spam folder and back to your Inbox. The sender of the email will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

nwebb2014-12-11T19:56:51-06:00December 11, 2014|Documentation|Comments Off

Whitelisting Emails in Tuxedo

This documentation only applies if you are using the Normal with Quarantine template for spam filtering. If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist using the Tuxedo webmail, follow these steps:

1) First, click the spam folder to show a list of messages which have been quarantined as spam.

legitimate

2) Click the legitimate email to view it. Above the body of the email, you will see an “Allow Sender” tab as in the screenshot below. Click that link.

legitimate2

That’s it! The email will automatically be moved from the spam folder and back to your Inbox. The sender of the email will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

nwebb2014-12-11T19:57:41-06:00December 11, 2014|Documentation|Comments Off

Mail Server Migration

December 9, 2014 – 11:35am – The new mail server system is live. We are still moving some of the more recent emails over to the new server, but things are coming online. Please bear with us while this change happens! Also, don’t forget to check out the informational post here for more background on what is going on.

Update: Customers may see some older email come in again and may see some of their recent email disappear. The recent email will come back shortly. The old email is email that has been deleted since we synchronized the mailbox. We have a LOT of data and mailboxes to sync so it is impossible to do them at one time. There will be some time difference between the migration and they sync and changes made to the mailbox during that time may revert. You should not LOSE any email – worst case is that you get email again that you have already dealt with. This is a necessary evil but will pass shortly.

Update 2: We have determined that there is an issue with customers who have “aliased domains”. This occurs when there two or more domain names which point to the same mailbox. For instance, user@domain1.com and user@domain2.com are the same account. Some companies own multiple domains and set up this type of arrangement. If your company does this, you may have trouble authenticating to receive your email. We are currently working to fix this issue.

Update 3: The issue mentioned in Update 2 above should be fixed. If you are seeing authentication problems, please let us know by calling 256-547-6817. You should NOT be receiving “bad password” errors.

Update 4: We do know that the webmail address books did not make the migration to the new server. This was a known issue which we mentioned on this post. Please let us know if you need us to help move your address book for you.

Update 5: It has come to our attention that some Apple devices (iPhones and iPads) using IMAP did not automatically resume working as most devices did (everything else). This has to do with the nonstandard way that Apple handles folder subscriptions. The fix is to remove the IMAP account from the device and set it up again.

nwebb2014-12-10T13:30:29-06:00December 9, 2014|News and Updates|Comments Off

New Email System

We are bringing the new email system online around 11:00am CST on 12/9/2014. We are bringing it online during the day instead of during a maintenance window so that we can better troubleshoot issues while people are using their email instead of possibly missing messages in the middle of the night when people aren’t using the system. Also, we’ll have a full staff available to address any problems which may arise.

Fundamental Change in Dealing with SPAM

The new system brings with it a fundamental change to the way we deal with spam. In the past, we have tagged messages our system thought were spam with *****SPAM***** in the subject line. The idea was to leave filtering of the spam to the end user. However, as global spam volume has increased, people are wanting to just not see spam at all. Also, devices such as phones and tablets have become more prevalent and those devices generally don’t have good filtering capabilities built in. So, the new system will concentrate on just keeping spam out of your inbox completely. Spam messages will now be rejected back to sender by default.

What This Means to You

You will now be able to maintain your own “whitelist” (list of email addresses whose email you always receive) and “blacklist” (list of email addresses you always block). Using these lists, you will be able to “tweak” your Inbox so that you receive very little spam. We are also providing templates which will allow you to be more or less aggressive in your spam blocking – more aggressive if you want a cleaner Inbox and less aggressive if you want to insure nothing is ever missed by accident. You can also set up a “quarantine” which is like a server-side junk folder to hold email which our server thinks might be spam. However, we recommend you only use this quarantine to perfect your rules so you no longer even have to check that folder. Messages which are quarantined will automatically be removed by the server after 14 days.

Known Issues with Migration

We’ve been working hard to make the migration as seamless as possible and to minimize downtime. However, with any large change like this, there will be some issues. Some of those issues we know about and some will be unforeseen. Issues we do know about are:

Webmail-based address books aren’t going to automatically transfer over. If you have a large address book stored in the webmail, please drop us a line at support@internetpro.net and we will move it for you. Please let us know if the address book is stored in the webmail located at https://webmail.internetpro.net or the one at https://mail.internetpro.net (Legacy).
There will be an increase in spam email when the server first comes online. We have relaxed our spam rules so that we can address any delivery issues which may arise from the new server. We will be tightening those rules again as soon as we are sure everything is running smoothly. Please bear with us during this transition as it will be worth the trouble!

We will be continuing to post more updates and documentation as we get closer to the Go Live time, so please keep checking our website.

tnolen2014-12-08T18:07:25-06:00December 8, 2014|Documentation, Internet, News and Updates|Comments Off