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May 10, 2021 – We have been receiving reports from customers using Trend Micro’s Hosted Email Security that are having delayed email.  The emails seem to be coming through, but they are very delayed. The issues started around 11:30am as that is the time of delivery for the last emails some customers are seeing.  Right now, we don’t have any news from Trend Micro regarding a time of resolution but we are working to find out.  Currently this issue is “up stream” of customer servers and is not a problem on their networks.

We will post updates here.

Update 2:24pm – They have posted this statement on their website:

–BEGIN
[ONGOING ISSUE] HES, TMES & PRE-FILTER | INBOUND MAIL LATENCY ISSUE We had an issue in Hosted Email Security and Pre-filter earlier 2021-05-10 23:15 (UTC+8) where there’s a delay in delivery of emails affecting NABU, JP and EMEA region customer. We really apologize for the inconvenience it caused you but we are currently addressing the issue and will do our best to resolve it ASAP. Thank you for your understanding and patience on this matter.

–END

Update 4:26pm – We are starting to see pretty quick deliveries from Trend now.  According to them, no email was lost – just delayed.  It looks like this may now be resolved on their end, but it may take a bit for the email to be delivered.

April 18, 2021 – It seems as though we have been the target of yet another phishing attempt.  Although we don’t post an article about every one (because it would be almost every day), this one seems to be affecting many of our users.  We thought it important to post a reminder that we will not ever send out emails asking you to “verify” your password or to check your online activity.  No legitimate request from any company will be similar to that.  Every one of these emails is an attempt to compromise your password.

And since we are on the subject, there are also *many* attempts coming through phone calls (and emails) telling you that charges have gone through for the purchase you made and to call a number if you didn’t make that purchase.  NEVER call any number about charges to your credit card except for the phone number printed on the back of your card.  And remember, there will NEVER be a reason that customer service needs to take control of your computer to “help” you reverse charges.

Here is a sample of the most recent phishing attempt going around to our customers:

–BEGIN

Internetpro

New device signed in to

support@internetpro.net

Your Internetpro Account was just signed in to from a new Windows device. You’re getting this email to make sure it was you.

Check activity

You can also see security activity

mail/activities/support/ions.com

You received this email to let you know about important changes to your Internetpro Account and services.

© 2021 Internetpro LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

–END

April 16, 2021 11:00am – We have received some reports of email delivery not working.  We are currently investigating the issue, and it seems to be related to the quota system.   We will be posting more information here has we determine what is going on.  Currently, affected users are not receiving email and senders to those users are not receiving bounces.

Update 11:20am –  The issue has been resolved.  Apparently, a software update was pushed last night which caused the problem.  The update has been rolled back.  We believe email that encountered the issue was lost, but we are still investigating that.

Update 11:35am – It looks like email affected by this issue *was lost*.  The sender did NOT get a bounce indicating a problem had occurred and the recipient did not receive the message.  This is a worst-case scenario in email delivery, and we do apologize for the trouble.   Please contact anyone who may have sent you an email this morning.  We are looking into the exact time the issue started.

If you have any questions, please contact us via Chat (lower right of your screen) or email support@internetpro.net.

March 17, 2021 – Network Solutions, Inc. will be closing at 2:00pm due to the inclement weather.  Phone and chat technical support will still be available, but our front office will be closed and we will not be dispatching technicians onsite for the rest of the day.

You can also reach support by email at support@internetpro.net.

February 8, 2021 – We’ve identified an issue with our hosted Exchange platform which is causing delays in receiving email.  Email can be sent from customers without error, but that email is also not properly being delivered in a timely manner.  No email is being lost, but it is being queued for retry later.   This issue seems to have been happening a few hours as of 2:45pm.   We are investigating the cause and working on a resolution.  Updates will be posted here.

Update 3:10pm – We’ve identified the issue as a forced update by the antivirus/antispam software being used.  It is an “engine update” which requires a reboot/reload of services.  Those actions are being performed now, but due to the size/nature of the servers and services, it does take a bit of time to complete.  We do not currently have an estimated time, but the work is in progress.

Update 3:45pm – Services are beginning to come back online.  We expect full restoration shortly.

Update 3:52pm – Internal testing indicates everything is fully back online.  If you are a hosted Exchange customer, expect email to begin coming in now if  you haven’t already seen some.  It may take a little while for emails sent earlier in the day to reach your Inbox, but they should all arrive with no further issues.  If you have any questions or concerns about this, please contact us via support@internetpro.net, 256-547-6817, or utilize the chat window to the lower right of your screen.

December 15, 2020 – We began receiving calls about Gmail email not going through starting at about 5:15pm tonight.   Failure notices are being returned stating that the server does not like the recipient and that the account does not exist.    An example can be found below:

–BEGIN

—–Original Message—–
From: MAILER-DAEMON@mail.internetpro.net
[mailto:MAILER-DAEMON@mail.internetpro.net]
Sent: Tuesday, December 15, 2020 5:01 PM
To: REDACTED
Subject: failure notice

Hi. This is the qmail-send program at mail.internetpro.net.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.

<REDACTED>:
Remote host 173.194.219.27 does not like recipient REDACTED
Remote host said: 550-5.1.1 The email account that you tried to reach does
not exist. Please try
550-5.1.1 double-checking the recipient’s email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d202si206486ybh.359
– gsmtp

–END

This seems to be Google having another issue after their earlier problems on Monday.   Many users are experiencing issues again.  Please note that these problems are not related to our email system and that messages which are bounced in the manner described above will NOT go through.  They will have to be sent again when Google resolves their issues.

Update – Google reports that this has been resolved.  Again, any emails bounced during this outage will need to be resent.  This is not an issue with our delivery system and is entirely on Google’s side.  We cannot control the delivery of those bounced emails.   For a status report, please see this status page.

Monday December 7, 2020 – We will be performing some scheduled maintenance tonight, starting at approximately 11:00pm.  This will be a short maintenance item and is expected to last around 30 minutes.  Email services will be affected.   We recommend closing your email programs before the end of business day so that your email program doesn’t lose connection to the servers.

Update 10:30pm – Maintenance started a bit early.  Will update as things progress.

Update 11:10pm – Maintenance is complete.  All systems running normally. It does look like some did not heed the advice to shut down email clients, but there should be no adverse side effects.

If you have any questions about this maintenance, please call 256-547-6817 during normal business hours.

November 16, 2020 4:10pm – This post comes after the resolution of the issue as the server failure also affected this web site.  At approximately 3:20pm, one of our web servers experienced a hardware issue.  The equipment was pulled from the rack and repaired.  However, when the server was brought back online, the database server did not restart resulting in many users seeing messages like “Unable to establish database connection”.   Initially, we thought that there had been some corruption of the database during the failure.  However, we found that a repair previously made on a database on the server was not properly cleaned up by the technician.  The server was trying to load the corrupted backup of the database which was repaired (months ago) and was failing.  We managed to locate the bad database and remove it and service was restored at approximately 4:05pm.

This server will be monitored on our test bench for a few days before being returned to the production rack during a scheduled maintenance window.

If you are still experiencing problems which might be related to this issue, please email us at support@internetpro.net or call 256-547-6817.  We do apologize for any inconvenience this may have caused.