Blog

November 24, 2014 – 1:45pm – Comcast is experiencing a large outage in the Gadsden area.  It seems to be a non-local event so it is affecting the entire area.   We have made contact with Comcast, and they do not currently have an accurate estimated time to repair (ETR).  Right now, we just have the generic automatic ETR of 5:56pm.   We’ll be posting updates here as quickly as we get them.

Our phones were also affected by this event, but we have now rerouted our voice traffic so our phones are back up.   We are returning calls as quickly as possible.

 Update 3:25pm –  No real update we’re afraid.  Repeated calls to Comcast reveal that the issue is still unknown.   The estimated time to repair remains the initially generated time of 5:56pm.  For a nice map detailing the nationwide issues Comcast is experiencing, go here:  https://downdetector.com/status/comcast-xfinity/map/

Update 3:50pm – It looks like Comcast has come back up and has been stable for about 10 minutes.   Hopefully, the outage is over.

November 18, 2014 – We are preparing for a complete overhaul of our email system which is going to bring a lot of great new features!  We will be making a detailed announcement outlining the new features soon.  In the mean time, we are having to do some work on the existing mail server system to prepare for the migration to the new system.   This in conjunction with the large volume of email being processed daily, is causing some delays in email delivery.   We are aware of the issue and and are trying to minimize it, but it cannot be eliminated right now.   The existing mail hardware is getting a little long in the tooth and that is also contributing to the delays.   Please bear with us as we work to modernize and improve the email system.

We think you’ll be really happy with the new system, as it will be bringing several things like:

• Improved webmail
• Improved spam settings and filters including user-specific settings and templates
• Improved speed
• Many other features which we will be announcing shortly

We do apologize for any inconvenience this may cause and appreciate your patience as we work to bring you improved services.

The Comcast circuit at our office went down at approximately 7:10 PM affected some services and the downtown area of Gadsden. Technicians responded to the outage and arrived onsite shortly after to begin troubleshooting the issue. After working with Comcast support we were notifed that the outage was due to a failed node in the Comcast backbone and were given an ETA to repair for 11:12 PM. Currently our monitoring systems have notified us that the circuit is back online and all services have been restored as of 8:24 PM. We will continue to monitor the circuit and will post any updates.

October 23, 2014 – We are happy to announce a new update for the NetSol Cloud desktop client.  This is version 1.6.4 and it introduces some important fixes to the last version.  Updating is strongly recommended.   Changes:

• Fix logic dealing with application startup
• On Windows, fix overflow when computing the size of a file larger than 4GB
• Avoid data corruption due to wrong error handling
• Improve timeout handling to reduce the number of timed out jobs

If you have any questions or need help upgrading, please contact support@internetpro.net.

Date: 10/17/2014:  We experienced a hardware failure on one of our web servers which affected several customer websites (including this site).  Our technicians have replaced the faulty hardware and all services are again working normally.  We apologize for any inconvenience this may have caused.

If you have any questions or concerns about this issue, please contact us at support@internetpro.net.

AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama JAR 1. 
The work will be performed on 10/28/2014, during the maintenance window of 12:00AM-6:00AM, local router time. 
AT&T's goal is to successfully complete the task and restore service within the stated time frame.
During the above time, some network services may experience degraded performance, however we expect the actual time services are affected to be much less.
We apologize for any inconvenience that you may experience. 

AT&T Network Engineers will be performing an IOS upgrade.

October 15, 2014 – 12:45pm  – Our phone system is going to have to be shutdown for some maintenance as we apply an update to the system.  The phones will be offline for about 30 minutes starting at 1:00pm.   The system should failover to our voicemail system and our technicians will be returning calls as quickly as possible.

We apologize for any inconvenience.

Update – 1:30pm – Our phone system is back up and everything is working normally.  We are working on returning calls received during the downtime.

September 21, 2014 – 8:50pm.   We have detected an issue with our main mail server. It is not currently responding to requests.   Our technicians are investigating.   The mail server has been up for over 1600 days without a reboot.   We will be providing updates here as soon as we have more information.

Update:  9:15pm  –  All services have been restored.   We will be watching for problems, but do not expect any.

Update: 9:25pm –   Correction: One service was NOT up and running: SMTP on SSL (port 465).  That has now been restored.

If you have any issues related to the mail server, please contact support by calling 256-547-6817 (not email).

Due to the recent updates to the NetSol Cloud, we are currently experiencing some issues with the system.  These issues may cause the desktop sync software to stop syncing periodically.  Also, users may see blank white pages when going using the web interface.   We are working toward a resolution of these issues and apologize for any inconvenience this may cause.
If you have any questions of concerns, please email us at support@internetpro.net or call 256-547-6817.

Update:  We believe these issues have all been resolved. In addition, we’ve applied an update to fix several other minor issues.  If you are still having trouble, please contact our support team.