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News and Updates

Planned Maintenance

by tnolen
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Comment Closed
Nov 03, 2010
AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Access Router 1. The work will be performed on 11/18/2010, during the maintenance window of 12:00AM-6:00AM, local time. AT&T's goal is to successfully complete the task and restore service within the stated...

Planned Maintenance

by nwebb
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Comment Closed
Sep 21, 2010
AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Access Router 1. The work will be performed on 10/5/2010, during the maintenance window of 12:00AM-6:00AM, local time. AT&T's goal is to successfully complete the task and restore service within the stated ...

Internet Outage

by nwebb
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Comment Closed
Sep 04, 2010
Sept 3, 2010 – We are experiencing an outage that started at 4:00pm.  We are working with AT&T on a resolution.  The ticket is currently in the testing stages and we do not know what the upstream issue is.   The problem is definitely outside our network, and we are waiting on news from the...

Upgraded Alternate Webmail

by nwebb
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Comment Closed
Sep 02, 2010
We have upgraded our alternate webmail interface.   Our alternate interface can be found at https://webmail.internetpro.net.   We have just upgraded it to the newest version available.  This interface includes several advantages over our traditional interface, including an HTML editor and drag-and-d...

Phone System Issue

by nwebb
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Comment Closed
Aug 31, 2010
As of 9:50am, our phones have gone out and we are unable to make outgoing calls or receive incoming calls. We are working with our telco provider to resolve the issue. If you have an immediate need, please email us at support@internetpro.net with a callback number. 10:20am – Our phone system i...

Planned Maintenance

by nwebb
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Comment Closed
Jul 28, 2010
We are replacing some hardware that is about to fail in one of our web servers.  The server will go down for a short time and will affect some web hosting customers.  The downtime should be very short, and this is a necessary replacement to keep the server from failing later.  – 10:20pm Server...

Internet Outage

by nwebb
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Comment Closed
Jul 21, 2010
At 4:22pm we experienced an outage of our primary circuit. It is an upstream outage and seems to be causing issues with Verizon phones and multiple carriers as well.  We are working with upstream providers on a resolution. 5:19pm – The issue is a major fiber cut between Birmingham and Talladeg...

Wireless Internet Issue

by nwebb
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Comment Closed
Jul 18, 2010
One of our wireless base units is experiencing a problem.  This is only affecting a few customers.  The first issue was reported at 4:27pm and was “fixed” at 4:43pm, but the unit is continuing to fail.  We are in the process of diagnosing the problem and rerouting affected customers to o...

Web Server Problem

by tnolen
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Comment Closed
Jun 29, 2010
We are experiencing a problem with one of our web servers.  The issue was caused by a failed security update. Sites affected by this issue may get an error saying that a required PHP component is not installed.  We are working to resolve this issue. 7:15am Update 7:31am:  Some sites are back online....

Spam Server Problem

by tnolen
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Comment Closed
Jun 22, 2010
One of our spam servers had an issue overnight. It did not thrown any alarms because the service was “partially” running.  We noticed more spam than usual making it through the system this morning, so we did some checking.  After reviewing the message headers, we determined that the spam...