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News and Updates

Planned Maintenance

by tnolen
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Comment Closed
Mar 16, 2011
AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Gigabit Access Router 1. The work will be performed on 3/30/2011, during the maintenance window of 12:00AM-6:00AM, CDT. AT&T's goal is to successfully complete the task and restore service within the stated...

Webmail Interface Upgrade

by tnolen
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Comment Closed
Mar 07, 2011
March 7, 2011 – We upgraded our alternate webmail interface today.  It is an incremental update that adds a few new features including return receipt and delivery status notification. This new version also lets you check the number of messages in a folder and the size of that folder.  The perf...

Email System Upgrade

by tnolen
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Comment Closed
Jan 26, 2011
Wed. January 26, 2011 – We updated the email system to handle TLS (encryption) on POP3 to better secure your email password and data. Unfortunately, some people had their email clients set to leave a copy of their mail on the server.  This can be useful at times, but in this case, it will resu...

Backscatter Email Attack

by tnolen
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Comment Closed
Jan 20, 2011
January 20, 2011 10:05am – Our mail servers have been blacklisted by some domains because of an ongoing backscatter attack.  We are working to isolate the issue. Backscatter is a type of spam attack where spam mail is sent to email servers with forged header information for the Envelope Sender...

Inclement Weather

by nwebb
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Comment Closed
Jan 10, 2011
January 10, 2011 – Due to the winter storm, our store front will be closed today (Monday).  However, our staff will still be available via phone.  Our office number is 256-547-6817 or 877-886-6868 and option 8 will connect you with a technician.  Billing, scheduling and other issues can be add...

Shared Hosting Issue

by nwebb
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Comment Closed
Dec 30, 2010
December 30, 2010 9:15am – A bad security update on one of our shared web hosts has caused some MySQL enabled websites to be disabled.  We are working on the issue.   The fix may involve migration of affected sites to another server or restoration from backup.  We do not have an ETR (estimated...

Emergency Maintenance

by nwebb
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Comment Closed
Dec 06, 2010
December 6, 2010 –  We will be performing some emergency maintenance on our primary network attached storage (NAS) system tonight starting at approximately 2:00am.  The maintenance will impact some virtual servers.  At the same time, we will be applying OS updates to all virtual servers that n...

Comcast Blacklist

by tnolen
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Comment Closed
Dec 02, 2010
December 2, 2001 – 9:09am  – Several of our email servers were blacklisted by Comcast for spam.  We believe this was due to the earlier attacks on weak passwords by spammers.  We have implemented a work around and have requested to be delisted by Comcast.  Our customers may have seen iss...

Email Issue

by nwebb
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Comment Closed
Nov 24, 2010
November 24, 2010 8:30 am – We implemented an upgrade on our email system which increases the security of email transmission.  The upgrade was supposed to be seamless, so it was not announced.  However, this morning we have received sporadic reports of email not going through.  We are investig...

Web Server Problem

by tnolen
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Comment Closed
Nov 14, 2010
At 4:07 pm on Nov. 14, 2010, one of our web servers started presenting an FTP error.  At that time, users were not able to connect via FTP to update websites.  Or technicians responded to the problem within 5 minutes, but have not yet been able to isolate the issue.   At 4:45, the server was [&helli...